FAQ (Frequently Asked Questions)ORDER STATUSI have received my confirmation email but what is my order status? How can I check on my order status?RETURNSI want to return my purchase! What do I do? My surfboard is damaged! How long does it take to process my return and/or credit? Is my return guaranteed?SHIPPINGWhen will I know that my order has shipped? What companies do you use for shipping? What if I?m a foreign customer? What countries does Killer Dana ship to? When will I know that my order has shipped? How long does it take Killer Dana to ship my order? Where do you ship surfboards?LOCATIONDoes Killer Dana offer rentals and lessons? Where is the Killer Dana store located?PRIVACY POLICYWhat is Killer Dana’s Privacy Policy?ORDER STATUSQ: I have received my confirmation email but what is my order status?A: We send every customer an order confirmation email. This email contains the complete order details only. Once the order has completed processing and is shipped, you will receive a second email containing the tracking number, shipment details and order status. Q: How can I check on my order status?A: Click here to check your order status. You may also call one of our amazing customer service representatives during normal business hours at 1.800.228.7873. RETURNSQ: I want to return my purchase! What do I do?A: Made a purchase on Killerdana.com and need to return it? No worries, we've got you covered. We want all our customers to have the best possible online shopping experience, so we have a killer 60 day Risk-Free/Hassle-Free return policy. Basically, if you're not 100% satisfied with your purchase, you can return your order to the warehouse within 60 days of the purchase date. We also believe you shouldn't have to pay for domestic return shipping. So if you're not happy with your purchase, just go through our easy self-service return process using the free return label included in your shipping package and your domestic shipping costs are prepaid. Please follow these steps:
Please allow 2-3 weeks for your returns to be processed. Also, be aware that your credit card company may require up to an additional 5-7 business days to post the credit to your account. If you ship a return package on your own, please make sure to use a traceable and insured shipping method and send to the address below: ***Unfortunately we are unable to offer UPS returns for packages shipped to Alaska and Hawaii. One thing to remember...We will accept the return of new, unworn, and tag still attached product. This means no human or pet hair allowed on the merchandise. Items that come to us smelling of smoke, cologne, or detergent will not be accepted (pretty much anything that doesn't smell new). Footwear must not be worn and have the original packaging (if any) and have all tags still attached. Surfboards cannot be returned without prior approval. Call Customer Service if your surfboard has arrived damaged in any way. Q: How long does it take to process my return and/or credit?A: Please allow 2-3 weeks for processing of your returns. Also, be aware that your credit card company may require up to an additional 5-7 business days to post the credit to your account. Q: My surfboard is damaged! What do I do?A: If this happens, please SAVE ALL packaging and contact us immediately at (800) 228-7873 and/or email us at info@killerdana.com.
Q: Is my return guaranteed?A: We cannot guarantee any returns that are not received when shipped using a service other than UPS. To prevent this type of situation please make sure to use a traceable and insured shipping method. SHIPPINGQ: When will I know that my order has shipped?A: After you've placed an order with Killerdana.com you will receive two emails. The first is your Order Confirmation email. The second is the Shipping Confirmation email that is automatically generated when your package leaves our warehouse with UPS. This email will give you the tracking number and an itemized list of merchandise that has been shipped with your package. Also included will be the date of shipment and the expected delivery date. Q: What companies do you use for shipping?A: We use UPS for all shipping methods. Q: What if I’m a foreign customer?A: Great! Stupendo! Groß! 伟大 Dakila! 素晴らしい Stor!... We're stoked that so many people outside the United States shop with us. If you are shopping from abroad here are a few things you should be aware of:
Q: What countries does Killer Dana ship to?A: Here are the countries that we currently ship to: Country List. Q: When will I know that my order has shipped?A: The second email you receive will be the Shipping Confirmation email. This email will give you the tracking number and an itemized list of merchandise that has been shipped with your package. Also included will be the date of shipment and the expected delivery date. Q: How long does it take Killer Dana to ship my order?A: Our Distribution Center may take up to 2 to 5 business days to process your order depending on order volume and product availability date. Upgrading your shipping from ground freight expedites the shipping portion of your order only. If you need additional information regarding ship date please contact Killer Dana Customer Service at info@killerdana.com. Q: Where do you ship surfboards?A: Killer Dana can only ship surfboards within the Continental United States. No PO Box shipments allowed. The person ordering the surfboard must be available to sign for the board at the time of delivery. LOCATION: Visiting the Killer Dana Retail Store? Where is the Killer Dana store located?Killer Dana - Dana Point 24621 Del Prado, Dana Point Store Hours:
Directions from Interstate 5 South
Directions from Southbound PCH
Q: Does Killer Dana offer rentals and lessons?A: We have a full fleet of soft surfboards from high performance shortboards to 11’0" longboards to stand up paddle boards for rent. We also rent wetsuits, bodyboards, and any accessories you might need for surfing. Our staff of trained instructors are ready to give you your first taste of surfing or help you take your skills to the next level. We also can put together a group package for families or corporate events for anywhere from 2 to 100 people. Please call our Dana Point store, (949) 489-8380, for more information.
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